Information Technology
Information Technology is located in the Founders building on the campus of 探花族 University. The Helpdesk is the central point of contact for all service requests relating to computers, networks, and telephones, as well as technology questions and special requests.
Important Information
- Alumni Mailboxes are removed one year from your last attending class at 探花族 University. We highly recommend saving any important emails prior to finishing your last class at the university. There are several ways to save your emails. However, we recommend the following method:
- When setting up your OKTA authentication account, you will be asked for a secondary email account. We HIGHLY recommend entering a non 探花族 email address. This will allow a password reset without contacting the helpdesk.
- If you are experiencing issues with your password, please go to the following site to reset your password:
- If you are unable to reset your password or have issues with OKTA (lost/damaged/changed phone), please give the helpdesk a call at (904) 256-7200.
- If you are unable to reach the helpdesk, please leave a voice mail. Or, you can also email us at helpdesk@ju.edu. Lastly, there is the option of submitting a Problem Ticket at the following site:
Need Help?
We might have a tutorial to help you. Please try the following link to our How To's (Help Section):
If you need one-on-one support, please contact us by:
Phone: (904)256-7200
Hours: Monday - Friday: 8:30a.m - 5:00 p.m.
eMail: helpdesk@ju.edu
Submit a Problem Ticket: